Rental Policies

Rental Rates

Our rates are based on a three-day rental period, one day to pick up, one day to use, and one day to return. Longer use periods can be arranged for additional charges.

Reservations

We encourage you to reserve your equipment as far in advance as possible. We ask for a 50% deposit to hold your equipment for you, and the remaining balance to be paid a minimum of 10 days prior to your scheduled event, or delivery time.

Cancellations

Cancellation can be made with no penalty up until 10 days prior to the delivery date.
Cancellations made 10-4 days (240-73 hours) prior to delivery will face a 20% of the items canceled charge.
Cancellation made 3-2 days (72-25 hours) prior to delivery will face a 50% of the items canceled charge.
Cancellations made 1 day(24 hours) or less prior to delivery will be full price.

Damage Waiver

This optional insurance damage waiver is to protect you from being charged for damage to equipment while in your possession. It is optional, but must be waived upon opening your agreement. UPP does not cover abuse or neglect to equipment, i.e. wooden chairs left in the rain, linens sealed in plastic bags.

Delivery & Pick Up

Our fleet of trucks is available to deliver to your door. We will stack the equipment within 50 feet of the truck parking spot and expect to pick up the equipment stacked in the same spot. If you need equipment delivered further than 50’ or to a different level there will be an additional charge and it must be arranged prior to delivery. Should you need complete equipment set up, we are happy to do so at an additional charge and arranged prior to delivery.

Payment

Your 50% deposit holds your equipment for you, and the balance must be paid a minimum of 10 days prior to your scheduled event, or scheduled delivery time. We accept Visa, MasterCard, Discover, American Express, checks and cash.

Rush Fees

Items ordered with less than 4 days notice may be subject to a Rush Fee. Rush Fee will equal $25 or 25% of the items added on.